Question 1

What platforms should I use to share my raw footage?

Accepted Answer

Please upload all your raw footage to a shared folder using Google Drive or Dropbox. We exclusively use these platforms for file sharing.

Question 2

What permission settings do I need for my shared folder?

Accepted Answer

Under the general access settings for your folder, you must change the permission from restricted to "anyone with the link".

Question 3

How should I name my video files?

Accepted Answer

To help the team understand the exact flow of your video, please number your files in the order they appear (e.g., 01_Hook, 02_ProductDemo). You should give each file a descriptive name that perfectly matches the file names in your script so the editing team knows exactly where every clip belongs.

Question 4

How do I provide my script to the editors?

Accepted Answer

Please include a Google Doc or Word Document with your original script inside your shared folder. You must also paste your full script directly into the script field on the intake form.

Question 5

What kind of notes should I include with my script?

Accepted Answer

Underneath or next to your script, simply give us a quick "what to show when" breakdown. You should also include specific editing instructions, such as what to show on-screen for each line of audio.

Question 6

How do I officially start my editing project?

Accepted Answer

Once your folder is completely ready with your videos and script document, please fill out our intake form. You will need to paste your Drive or Dropbox link directly into this form, which officially signals the team to start your project.

Question 7

How long can my videos be?

Accepted Answer

Standard videos can be up to 60 seconds long.

Question 8

What is the turnaround time for receiving my edits?

Accepted Answer

The turnaround time per video is up to 72 hours. During this time, it goes through 2 rounds of quality checks before it reaches the creator. (Please note that the Portfolio Starter package has a delivery time of up to 7 days).

Question 9

What video packages or bundles do you offer?

Accepted Answer

We offer various bundles to fit your content strategy, including The Essential Trio (a pack of 3 videos), the Individual Video Bundle (a pack of 5 custom videos), and the Portfolio Starter bundle.

Question 10

How do I submit feedback if I need a revision?

Accepted Answer

When reviewing your video, please provide feedback chronologically using timestamps in the Revision Feedback Template. Be as specific as possible with file names, exact quotes, and the reason for the change to ensure the next draft matches your vision.

Question 11

How should I save my revision feedback document?

Accepted Answer

Before sending the document back to us, please rename the file to include either your name or your project's name (e.g., YourName_Feedback.docx or ProjectName_Feedback.docx).

Creator Frequently asked questions